Competitor and Market Awareness Training
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Competitor and Market Awareness Training Course
Introduction:
A well-designed and efficient performance management process necessitates the utilization of various techniques, including objective setting, performance review and monitoring, feedback provision, coaching, training and development, and recognition and appraisal. This program will showcase how these techniques are interconnected with the roles of both HR and line managers. It emphasizes a balanced approach to theory and practice, incorporating practical skills workshops each day to apply the knowledge gained.
Key topics covered in this program include:
- Designing and implementing an effective performance management system
- Equipping managers, supervisors, and team leaders with the necessary skills for effective performance management
- Adapting performance appraisal practices to a multicultural environment
- Managing and improving underperformance
- Sustaining high performance through the psychology of positive reinforcement
- Advanced techniques in performance management
Course Objectives:
By the end of this program participants will be able to:
- Understand performance management in a multi-cultural environment
- Describe the purposes of performance management, from an organizational point of view
- Describe the purposes of performance management from an individual's point of view
- Demonstrate the skills involved in each of the four steps of performance management
- Describe best practice in assisting with employee work-performance problems
- Make the links between performance management and corporate strategy
Who Should Attend?
- All Line Managers
- Team Leaders
- Supervisors who are or will be responsible for the use and application of performance management and appraisal techniques
- HR; ER or Personnel Staff
- Training Officers
Course Outlines:
Introduction to Performance Management
- Introduction – The context for performance management
- The case for performance management
- The principles of effective performance management
- What makes people try hard?
- The role of HR within performance management
- The role of Managers, Supervisors and Team Leaders within performance management
- The use of competencies in Performance Management
- Addressing the performance gap
Starting Well: Objectives and Feedback
- Introducing the principles to your team
- The importance of agreeing on objectives
- Quantitative and Qualitative objectives
- SMART Objectives
- Providing feedback
- Positive reinforcement
- Developmental feedback
- Distinctions Feedback and Criticism
Relationships and Coaching
- The Ask/Tell Matrix
- Empowerment in practice
- The eight steps of an effective coaching session
- Case studies
- Handling disciplinary issues
- Dealing with complaints
- Handling absenteeism and sickness problems
- The key ways of improving attendance
Finishing Well: Making Appraisal a Motivating Experience
- The purpose of Performance Appraisal
- Monthly/Quarterly/Annual Reviews
- The practical issues
- Agreeing with the evaluation
- Forced Ranking and Expected Distribution
- The links to reward
- Merit pay
- Personal Development
Advanced Performance Management
- 360-degree feedback
- Emotional Intelligence
- Integrated strategic performance management,
- Internal and external reporting frameworks,
- Balanced scorecard techniques,
- Links into a strategic advantage
- Course summary
- Personal Development Planning