Crisis Management and Response Measures
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Crisis Management and Response Measures Course
Introduction:
Being prepared for emergencies is an essential aspect of running a viable organization, as they are an inevitable part of doing business. It is crucial to have a plan in place, as having no plan at all is the worst approach, while the best plans are tested and adjusted to ensure their effectiveness over time.
The good news is that you do not need separate plans for each type of crisis, such as fire, weather disasters, or other emergencies. A well-designed and comprehensive plan will help you prevent, respond to, and recover from various crises. This course is specifically designed to assist you in ensuring that your organization is adequately prepared to handle any type of crisis.
Crisis management involves identifying and mitigating threats to an organization and its stakeholders using predetermined methods. It requires a combination of diagnostic skills, vigilance, and swift action.
This program is beneficial for individuals responsible for leading or implementing crisis management response and recovery mechanisms. Additionally, it raises awareness among senior executives who may need to make critical decisions during a crisis.
Course Objectives:
At the end of this Crisis Management and Response Measures Training Course, learners will be able to do:
- Acquire an in-depth knowledge of Strategic Crisis Management.
- Develop strategies so you and your team respond efficiently and effectively.
- Analyze Five deadly leadership behaviors and Six winning strategies in a crisis.
- Implement the Five major functional areas of Incident Command Systems.
- Plan for more beneficially rewarding multi-agency exercises.
- Effectively use advanced techniques that will improve leadership performance at that critical time.
Who Should Attend?
Crisis Management and Response Measures training course is ideal for:
- Those with the responsibility for crisis management within an organization.
- Those considering a move into a Business Crisis Management role.
Course Outlines:
Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management.
- Consider the complete range of risks to your organization.
- CMT and ERT - Roles & Responsibilities.
- Issues management, master this before it becomes a Crisis.
- Who else inside and outside the organization should be involved?
- Five deadly Leadership behaviors & Six winning strategies.
- Understanding 'denial-curve' and 'group-think' syndromes.
Planning & Security, who and what else should be considered?
- Security Management & Asset Protection.
- Case Studies, why some companies fail, and others survive?
- Based on the previous module, self-evaluation questionnaire.
- Developing, improving & implementing Emergency Response Plans.
- Business Continuity Management (BCM) Strategies.
- Case Study and Workshop.
Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS).
- On Scene Crisis Management, essential elements for success.
- Emergency Communication Centers, avoiding the ten most common mistakes.
- Reputation Management - Managing social media.
- Press Conference & step by step guidance on how to conduct TV interviews.
- Case Study.
- Exercise: Crisis Communications Strategy.
The Human Factor - What Can Go Right and What can go Wrong
- Alerting and Warning.
- Evacuation Strategies.
- Major Incident Simulation - Role Playing Workshop.
- Psychological & Welfare concerns in Crisis Management.
- How to improve staff morale and confidence in the process.
- Questionnaire, are your batteries in good condition?
- Corporate Case Study – when the board get it wrong.
Crisis Management Plan Testing, Training and Exercising
- Case Studies x 3 with the same root cause, are we learning?
- Exercises: a program of learning and of validating plans and procedures.
- How to get advantageous results from an exercise.
- Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs.
- Critique report writing, executive summaries and key recommendations.
- Closing the loop. Implementing recommendations, continuing the process.