Employee Engagement and Retention
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Employee Engagement and Retention Course
Introduction:
Engaged employees are inclined to remain loyal to their organization, leading to a decrease in overall turnover and associated costs. They develop a deeper connection to their organization's mission and purpose, which enhances their effectiveness as brand ambassadors. Engaged employees also foster stronger relationships with customers, contributing to increased sales and profitability for their company.
Course Objectives:
By the end of the Employee engagement and Retention training course, delegates will:
- Define the value of employee engagement to an organization and explain it
- Know how to introduce and manage an effective employee relationship program
- Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
- Be able to deal with performance problems and modify the behavior of employees
- Be able to influence the behavior of managers and team leaders
- Be able to operate disciplinary procedures and grievance procedure
- Know how to manage absence
- Understand the role of an Employee Assistance program
Who Should Attend?
Employee engagement and Retention training course, is ideal for:
- Managers who want to know the secrets of employee engagement,
- Employee Relations Specialists
- HR and Personnel Professionals
- Line Managers
- Supervisors and Team Leaders
Course Outlines:
The Core Role of Employee Relations
- The Context
- Change Management
- Understanding the Rationale of ER
- The Core Role of ER: Organizational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
- The Distinction between the Role of ER and the Role of the Manager
- The Impact on Policies and Procedures
- The Psychological Contract
The ER Function in Practice
- Communications
- Team Briefing
- Consultation
- Discipline - Gross Misconduct
- Discipline - Poor Performance
- Appeals
- Handling Sickness Absence
- Grievances
- Conducting the Grievance Interview
- Management’s Right to Manage
- Equal Opportunities
- Discrimination
- Equality and Diversity
- Harassment and Bullying
- Motivation
Managing Employee Performance and Engagement
- The Performance Management Process
- Motivation and Goal Theory
- Giving Feedback and Coaching
- Informal Participative Decision-making Programs
- Job Enrichment
- Self-Managed Work Teams
- Quality Circles and Kaizen
- Formal and Informal Consultation Programs
- Employee Assistance Programs
Conflict Resolution - Documentation and Software
- Getting the Best from People
- Techniques for Resolving Conflict
- Conflict Management Programs
- The Ground Rules
- Workplace Investigations
- The Importance of Good Records – consider cloud-based software
- Personal Development Planning