European Foundation for Quality Management (EFQM)
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European Foundation for Quality Management (EFQM) Course
Introduction:
The EFQM Model, developed by the European Foundation for Quality Management (EFQM), is widely recognized globally as a management framework. It enables organizations to achieve success by assessing their current position on the path to transformation, identifying gaps and potential solutions, and empowering them to make progress and significantly enhance their organizational performance.
The Model offers benefits to organizations of all sizes and sectors, as well as individuals seeking a proven and reliable management framework. Whether you aim to establish a clear and compelling purpose, inspire leaders at all levels, foster a culture dedicated to driving performance, or maintain agility, adaptability, and future evolution, the EFQM Model is an ideal choice.
Course Objectives:
By the end of the European Foundation for Quality Management (EFQM) Course you will be able to:
- Understanding the concepts of EFQM model
- Using the techniques for quality management to lead their organization to excellence
- Assessment feedback report
- Using the DMAIC approaches to understanding improvement
- Using the business excellence matrix approach to create an Enable map for self-assessment
Who Should Attend?
European Foundation for Quality Management (EFQM) Course is suitable for all organizational employees, but will particularly benefit:
- Quality Managers or those responsible for Excellence within the organization
- HSE Managers
- Managers, supervisors and staff involved, or likely to be involved, in internal review and evaluation of organizational structure, functions or activities
- Risk and compliance managers
- Operations, HR, Finance Managers and Internal Audit
- Other management and staff who have an interest in performance, efficiency and effectiveness
Course Outlines:
Fundamentals of the EFQM Model
- Understanding the need for change
- Understanding the 8 basic concepts for excellence
- Understanding the 9 Excellence model concept
- Benefits of the RADAR logic (use for reviewing the performance of an organization)
RADAR Logic and its Applications
- Elements of the RADAR logic model
- Use of RADAR with Enablers
- Use of RADAR with Results
- Learn the methods of providing feedback to management
- Analyzing the performance
EFQM and Levels of Excellence
- Characteristics for excellence
- How to move towards excellence?
- Recognized EFQM schemes
DMAIC Methodology
- Understanding the DMAIC model – (Define, measure, analyze, improve and Control)
- How to implement the DMAIC model?
- Improve performance using DMAIC model
- Proven methods of Problem solving
Documentation for EFQM Model Management
- Elements of an EFQM model management document
- Understanding the importance of using Enabler map for detail approaches
- Business Excellence matrix and self-assessment
- Review of the course and “Question and Answer session”