Managing Employee Performance, Behavior and Attitudes
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Managing Employee Performance, Behavior and Attitudes Course
Introduction:
By implementing continuous performance management, managers gain visibility into employees' exceptional efforts, enabling them to recognize when employees go above and beyond their regular responsibilities.
This approach facilitates the tracking of progress towards goals and personal development, empowering managers to make informed decisions regarding additional compensation, such as pay raises or bonuses. Establishing meaningful reward systems holds significant importance in fostering employee happiness and satisfaction.
Course Objectives:
At the end of this Managing Employee Performance, Behavior and Attitudes Training, the participants will be able to:
- Understand the human behavior and how the attitude affects behavior and motivation
- Manage employee performance
- Learn how to be more effective as a manager or supervisor
- Identify & list the key competencies of Emotional Intelligence
- Illustrate examples of performance decline and the appropriate interventions
- Differentiate between talent management & succession planning
- Develop a clearer picture of their attitudes and behavior, and t
- Improve their skills in practical performance management – such as appraisal, discipline and grievance
- Formulate a business case for appropriate performance appraisal
- Evaluate the basics of group dynamics
Who Should Attend?
Managing Employee Performance, Behavior and Attitudes Training Course is ideal for:
- All Leaders and Managers
- All HR and Learning and Development professionals
- Engineers, Project Managers, Technical Leads and Financial Professionals transiting into a people management or leadership role
- Those who are new to managing people and are looking for an insight into human behavior
- Anyone recently promoted into a people management or leadership role
Course Outlines:
Performance and the Individual:
- Psychological profiles - Understanding human psychology
- How competency frameworks support performance management
- Human behavior survey
- Understanding yourself
- The Johari window
- How are attitudes formed?
- Your personality style explored
- Emotional Intelligence (EI)
Performance Improvement Planning (PIP)
- Introduction to PIP
- Understanding performance decline
- Factors affecting work performance
- Work performance interviewing
- Communication skills for performance improvement
- Managing good performance – behavioral reinforcement theory
Driving Performance through Talent Management
- Talent management – explored
- Employee Resourcing in Context
- Introducing basics of manpower planning
- Flexibility and introducing the ‘flexible firm’
- Differentiating succession management & talent management
- Nationalization & Talent Management
How to make a Performance Appraisal System Work
- The principles of effective performance appraisal
- Why performance appraisal matters
- Performance management in a multi-cultural setting
- Common reasons for failure and mistakes made
- How to deal with common mistakes and minimize failure
- How to structure an appraisal meeting - a step-by-step outline
Understanding Others
- Behavior styles – passive, aggressive, passive-aggressive & assertive
- Giving feedback with Emotional Intelligence (EI)
- Providing appropriate career-path planning - supporting development
- The psychology of the group
- An introduction to group dynamics
- Personal Action Planning