Modelling Business Processes Training
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Modelling Business Processes Training Course
Introduction:
In order to optimize organizational efforts and enhance productivity, it is crucial to possess the knowledge of how to effectively model business processes. This comprehensive course delves into the significance of process modeling within the broader framework of Business Process Management, explores the essential steps involved in process modeling, and identifies the critical success factors for achieving successful outcomes.
Participants will gain practical insights into understanding and modeling business processes, along with guidance on developing various types of process models. The course covers the most widely used process modeling standards, ensuring the applicability of the learned concepts to participants' specific environments. Additionally, valuable tips and techniques are provided to maintain focus during modeling sessions and ensure the sessions are perceived as successful by all stakeholders involved.
Course Objectives:
By the end of the training, participants will be able to:
- Describe the purpose and benefits of Business Process Modeling
- Describe the components of an industry-standard Business Process Management framework and how Business Process Modeling fits into it
- Describe at a high level the Business Process Management (BPM) framework and match where the process models from this course are used in each
- Discuss the essential business process modeling components, steps, and ingredients that are necessary for success
- Discover appropriate elements of processes that need to be documented ✓ Understand the different views business processes can depict, including “as-is” and “to-be” process maps
- Use process maps to discover, document, and communicate about processes
- Describe the importance of setting process boundaries and how that can make your modeling more productive
- Develop a variety of clear and consistent process models, understanding when to use each. These include:
- Scope diagram
- SIPOC: Input/Process/Output chart
- Process map using ISO standard notation
- Introduction to equivalent the BPMN and Activity diagram (UML) standard symbols
- Swim lane diagram
- Hierarchy (function-process) model
- Value Chain Diagram
- Value Chain Matrix
- Create primary and alternate paths in models, and use a technique to help focus on each when appropriate for maximum productivity
- Work effectively with the key stakeholders involved in each process modeling session
- Understand the relationship between business process modeling and automating business processes
- Identify the parts of a process that give rise to functional requirements for projects that automate processes
- Develop models used to check for completeness and consistency of balanced data and process
Who Should Attend?
This course is intended for all Process Analysts, Business Analysts, Project Managers, Business Process Owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.
Course Outlines:
BUSINESS PROCESS MODELING (BPM) CONCEPTS
- Business Process Management Framework
- Benefits of Process Modeling
- How process models are used
- Supporting Business Objectives
- Process terminology
- Types of Process Models
- Steps of Process Modeling
- Introduction to case study and workshop
ENTERPRISE PROCESS CONTEXT MODELING
- The value of Enterprise Context for process management
- Identifying and organizing processes
- Architecture/Hierarchy/Decomposition model (function/process)
- Exercise
- Decomposition techniques, rules, and levels
- Value Chain Diagram and Value Chain Matrix
- Workshops
FRAMING THE PROCESS
- Discussion
- Exercise
- Staying focused during process mapping
- Preparation for modeling/elicitation sessions
- Roles and responsibilities of key stakeholders
- Process mapping roles Importance of process scope and techniques to prevent process scope creep
- Pre- and post-conditions
- The Scope Diagram
- The Supplier/Input/Process/Output/ Customer (SIPOC) Chart
- Workshop
- Using Variations
- Lists to help frame processes
PROCESS MAPPING
- Definition of a process map
- Swim lanes; a different view of a process map
- Process mapping notation (ISO standard)
- Developing scenarios Primary and alternate paths
REFINING PROCESS MAPS
- Frequently found mapping problems and how to correct them
- Inputs and outputs: to show or not to show
- Level of detail: How much is enough supporting process details in the text
- Workshop
UML AND BPMN NOTATION
- Activity diagrams, a different type of process model
- Purpose of UML Activity Diagrams
- UML Notation Equivalents to ISO
- Purpose of BPMN notation
- BPMN Equivalents to ISO some additional
- BPMN symbols and their uses (BPMN Lite)
- Tips for working with multiple standards Workshop (optional)
PROCESS MAPS IN REQUIREMENTS
- Concurrent business modeling for complete requirements
- Balancing data and process to find missing process requirements
- State transition model
- Interaction model
- Workshop