Strategic Quality Management
Select Other "city & date"
Strategic Quality Management Course
Introduction:
Strategic quality management (SQM) is a quality management philosophy that takes a holistic approach to assessing quality by considering the overall performance of a company. It recognizes that quality is determined by meeting the needs of customers and aligning with environmental requirements. SQM aims to identify the crucial factors that will contribute to the long-term viability and competitiveness of a company.
This course is specifically tailored to equip participants with practical techniques and strategies for effective quality management. It focuses on understanding the organization's overarching plan for success and implementing policies to enhance customer relations. By attending this course, participants will gain valuable insights and skills to drive quality improvement within their organizations.
Course Objectives:
By the end of the Strategic Quality Management Course you will be able to:
- Understanding the methods of quality management
- Define quality and strategy concepts highlighting the main components of strategic planning in quality
- Analyze the current situation identifying opportunities to draft a strategic quality plan
- Generate strategic goals for their quality department
- Convert a strategic plan into an operating plan
- Components for strategic quality management
- Strategic thinking process
- Advantages of strategic quality management
Who Should Attend?
This Strategic Quality Management Course is ideal for:
- All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others.
- The course is also suitable for employees targeted for development or promotion within the quality function.
Course Outlines:
Strategic quality management and strategic thinking
- Quality evolution and concepts
- Dimensions of product quality
- Dimensions of service quality
- Quality management system: the components
- The core principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- European Foundation for Quality Management (EFQM)
- Evaluation of strategic management
- Strategic thinking versus strategic planning in quality departments
- The strategic planning and control process
- Benefits of strategic management to the quality professional
- Barriers of strategic implementation
- The building blocks of strategic planning
Analysis of the environment
- Situation analysis tools in quality departments
- Quality stakeholders analysis
- Defining quality visions and missions
- Developing a quality statement
- Setting quality strategic goals
- Identifying critical success factors in quality
- Key result areas and key performance indicators
- Core competencies and core values
Targets and Innovative Strategies
- Setting targets for quality department
- Concept of objectives of “Financial” vs “Non-Financial”
- How to attain excellence in strategic quality management
- Case studies on strategies of quality management in quality departments
- Importance of key result areas in quality department
Planning for “Vision to Action”
- How to move your vision to action?
- Methods of creating quality related advantages/initiatives
- Effective action plans
- How to connect targets, strategies, action plans and budgets?
- Plan for quality department
Monitoring the Achievement of Quality Management Strategies
- How to achieve control in quality?
- Understanding the key result areas and using it to create KPI’s
- How to set goals/targets
- Keeping a balanced scorecard for the quality department
- Using Key Result Areas (KRAs) to create KPIs for process control
- Examples on quality KPIs
- Types of Measures
- Quality dashboard
- The balanced scorecard for the quality department